Refund Policy

Refund Policy

Refund Policy for Sydney Wood Industries

Sydney Wood Industries (SWI) will offer a refund for goods purchased only when the goods delivered do not match the purchase order description. If an incorrect delivery is made, the SWI Offices must be contacted within 24 hours of delivery so that we can resolve the issue as quickly as possible. Receipt by SWI of a signed delivery advice shall be deemed as acceptance of goods delivered.

This refund offer does not apply to timber damaged after delivery, or if any attempt has been made to cut or alter the timber or if it has been dropped or broken. All timber must be returned in its original condition. All postage and insurance costs are to be paid by the purchaser.

Sydney Wood Industries recommend insuring your parcel so that if goods are damaged or lost in transit then a credit or an exchange can be arranged according to mutual agreement.

Sydney Wood Industries will not be responsible for parcels lost or damaged in transit should you choose not to insure the returned portion of material.

We are committed to  providing the best outcome for your timber project.
Contact us today.

Sydney Wood Industries
6/91 Darley Street
Mona Vale
NSW 2103

Ph: (02) 9999 6613
Fax: (02) 9999 6617